Not satisfied? We're here to help.
At Andersson Boutique, your satisfaction always comes first. On this page, you'll find all the information you need if you have a problem with your order or if you just want to ask a question.
Ordered the wrong size?
No problem. Send an email to support@anderssonboutique.com and include your order number. We will help you find the right size or a suitable solution. In 9 out of 10 cases, we respond within one business day.
Questions about sizes?
Are you unsure which size is right for you? You are welcome to email us at support@anderssonboutique.com. Please include your measurements or your usual clothing size so we can help you as quickly and accurately as possible.
Damaged item or quality issues?
Have you received a damaged or defective item? Contact us as soon as possible. Send an email to support@anderssonboutique.com and attach:
- Your order number
- A brief description of the problem
- A picture of the item concerned
The sooner you contact us and attach a picture, the faster we can find a suitable solution for you.
Received the wrong item?
Have you received the wrong item? Contact us immediately via support@anderssonboutique.com and provide:
- Your order number
- The name of the item you ordered
- The name of the item you received
- A picture of the item received
We will resolve this for you as soon as possible.
General questions or other comments?
For all other questions or comments, you are always welcome to contact us via support@anderssonboutique.com. We usually respond within one business day and will help you as soon as possible.
Right of withdrawal
In accordance with applicable European consumer protection regulations, you have the right to cancel your purchase without giving any reason.
Important: The right of withdrawal takes effect from the moment your package is considered delivered. This is the case when the tracking status shows "Delivered". As long as your package is still in transit, the right of withdrawal cannot be exercised.
